Compliments and Complaints
If you are particularly pleased about how things are going in your child’s education, please let us know by
writing to the Chair of Governors (Andrew Millward), the Director of Child and Adult Services or to myself. Contact details are available from the school office. If you have a concern or complaint against a member of staff or the school it would be most helpful to the school and beneficial to the parent if the following procedures could be followed:
1 - Informal Stage
Parent should make an appointment with the appropriate
member of staff so that the concern can be dealt with
quickly and efficiently (parents should avoid approaching
teachers at the beginning of the day or at the end of the
day before children are dismissed).
2 - Formal Stage 1
If having seen a teacher the parent is still not satisfied
with the outcome they are asked to put their concern
in writing and address it to the Head Teacher. The
concern is not treated as a complaint. The Head
Teacher will then investigate the complaint and
provide a response within 5 working days.
3 - Formal Stage 2
In the event that a parent is still unhappy the Chair of
Governors will be made available in school for the
parent to see.
4 - Formal Stage 3
If the Chair of Governors response is still unacceptable
the parent may request a meeting of the governing
body complaints appeal panel.
5 - Formal Stage 4
If the school solution is unsatisfactory parents have the
right to complain directly to the Education Authority
and then to the Secretary of State for Education.