School Logo School Logo

Throston Primary School

A Flying Start to Success

Compliments and Complaints

If you are particularly pleased about how things are going in your child’s education, please let us know by

writing to the Chair of Governors (Andrew Millward), the Director of Child and Adult Services or to myself. Contact details are available from the school office. If you have a concern or complaint against a member of staff or the school it would be most helpful to the school and beneficial to the parent if the following procedures could be followed:


1 - Informal Stage

Parent should make an appointment with the appropriate

member of staff so that the concern can be dealt with

quickly and efficiently (parents should avoid approaching

teachers at the beginning of the day or at the end of the

day before children are dismissed).


2 - Formal Stage 1

If having seen a teacher the parent is still not satisfied

with the outcome they are asked to put their concern

in writing and address it to the Head Teacher. The

concern is not treated as a complaint. The Head

Teacher will then investigate the complaint and

provide a response within 5 working days.


3 - Formal Stage 2

In the event that a parent is still unhappy the Chair of

Governors will be made available in school for the

parent to see.


4 - Formal Stage 3

If the Chair of Governors response is still unacceptable

the parent may request a meeting of the governing

body complaints appeal panel.


5 - Formal Stage 4

If the school solution is unsatisfactory parents have the

right to complain directly to the Education Authority

and then to the Secretary of State for Education.